"I use your facility any time we have any type of pet emergency and wouldnt think of going any where else!"
"All the staff there were very kind, understanding, and informative. You could tell they truely love the animals. The facility was very nice and clean! THANK YOU for everything!"
"Coming into the clinic with two injured dogs and a large group of concerned family members, the team went above and beyond keeping us calm and informed. The take home instructions were tailored to each dog, including a nice note about the dogs personality, etc. The level of pet care and customer service was excellent. The staff made all the difference in such a horrible situation and my family and I are very grateful."
"We had a great experiene at Emergency Pet Care of Round Rock. The staff was kind and very sensitive to our needs as pet owners as well as taking great care of our pet. We had a bit of a false alarm with our pet and being new dog owners we appreciate the fact that you didn't take advantage of our inexperience by running unnecessary tests and creating a large bill which has been our experience in the past at other facilities. Overall it was a great experience."
We have had to take our animals to an emergency vet in the past. While our past experiences at other clinics weren't unpleasant, we found the staff there to be less caring than was our experience with you at your clinic. Anastasia was seen in a timely manner and we felt that she was cared for in not only a very efficient and competent way but also a very loving way and we really appreciate that. We also appreciate the follow up phone call to check on her and that you communicated with our regular vet. We have not had that experience with other emergency vets. We also appreciate the fact that you are affordable.
Thank you so much! Jan
We were very scared about our sick dog. The minute we got to your clinic we were put at ease. I (we) applaud your service design and will gladly recommend it to all our friends with pets ~ Thank you ~ Mary
p.s. The call we received a week later was very special~ thanks for that, too!
We could not have asked for a better nurse and doctor. We didn't feel as though the staff was tring to benefit the hospital's income, rather, we felt as though they truly cared for us and our pet. Thank you ~ Kelley
It is nice to know that there is a facility available after hours where everyone is very nice and caring. Thank you! Nicole
The doctor was very caring. The staff was very nice also...I would recommed them! Melissa
We were so comforted to be at your clinic where we knew Sparky was in excellent hands. Your clinic was beautiful, clean and state-of-the-art. Dr Ashbaugh and the entire staff were competent and professional, and we loved our visit. Thank you! Mary